Cancel order.

We understand that circumstances may arise which necessitate the cancellation of an order. To initiate the cancellation process, we urge you to contact our customer service team without delay. Please be aware that our cancellation policy is contingent upon the status of your order.

1. **If Your Order Has Not Yet Shipped**:

If your order has not yet been dispatched from our facility, we will promptly cancel it upon your request. Following the cancellation, we will initiate a refund to your original payment method.

2. **If Your Order Has Already Shipped**:

All items sold are non-refundable once shipped. We encourage you to carefully consider your purchase before completing the transaction.

If the item(s) you received fail to function as intended, please contact us within 7 days of receipt. Our team will provide instructions for a one-to-one replacement.

3. **Return Shipping Costs**: We wish to emphasize that, in most cases, customers are responsible for the cost of return shipping. A 10% payment platform processing fee is non-refundable.

At Frisky Business, we prioritize transparency and fairness in our policies. We remain committed to ensuring your satisfaction and addressing your concerns as efficiently as possible.

To request a cancellation or initiate a return, please contact our customer service team via our live chat or email us at [email protected]. Our team will guide you through the necessary steps and answer any questions you may have.

Thank you for your understanding and for choosing Frisky Business.

We appreciate your business and look forward to serving you in the future.